Meet the Team

Hannah joined Pinnacle Eye Group in 2016 as a Certified Ophthalmic Assistant. She has transitioned to the role of medical scribe but can do a little bit of everything. If she is not in the clinic area, you might be greeted by her infectious smile at the front desk. She likes to provide each patient with an enjoyable experience and to make sure they are comfortable during their visit. In her free time, she enjoys spending time with family, pets, baking and shopping.

Jade enjoys getting to know each patient which makes her a great fit for our optician team. She joined the Pinnacle team in October 2022 as a Patient Advocate and moved on to the role of optician. Jade graduated in 2020 with a criminal justice degree. She is obsessed with her cats - Luna, Aria, Mila and MamaCat. In her free time, she enjoys spending time with her family, friends, and husband Trevor.

Kelly comes to Pinnacle Eye Group with over 15 years medical billing experience and has joined the team as our biller. When not working, she enjoys going to concerts and festivals with her friends and family. She is a proud mother to two adult children. She likes repurposing furniture and decorating.

Elizabeth joined our team in 2022 as a paraoptometric technician with a certified medical assisting background. She advanced to the position of medical scribe for the doctors, Not only does she love focusing on patient’s needs but also making sure every patient interaction is a positive one. In her free time, she enjoys cooking, reading, and traveling with friends.

Nikki returned to Pinnacle Eye Group March 2023 after an 18-month hiatus. She is working alongside our first impression team, and we are happy to have her back. She likes getting to know the patients and enjoys providing an excellent patient experience. Her previous experience as a pretester has been an asset as she interacts with patients. She enjoys camping, reading, and vacations to Tennessee with her husband and their three children.

Joe joined our team in 2024 after moving back to the Bedford area from his time living in Hawaii. Joe is a 1992 graduate of Bedford High School and has deep roots in the community. Joe has 20+ years of experience as an Optician. In his free time he is learning Italian for his future trip to abroad and loves to travel. He can also be found helping out his Aunt and Dad around the family farm.

Susan comes to Pinnacle Eye Group with over 22 years of medical billing experience
joining our team as a biller. When not working she enjoys attending festivals, reading
and taking her youngest grandson to the movies and Zoo's throughout the state of Ohio.
Susan also loves spending time with her two adult children and two grandsons.

Traci is our Office Operations Manager, overseeing both teams at Great Lakes Vision Care and Pinnacle Eye Group in Lambertville. She has been a part of the team for a year and comes with over 26 years of optical experience. Starting out as a part-time job when she was 19 years old, she never knew how she would grow into this role and eventually make it a career for herself. She loves working with the staff and helping customers as well as building relationships that last for years. When not working Traci enjoys spending time with her family which includes four daughters and two grandchildren and cooking and hosting for her friends and large family. She also enjoys traveling and taking trips to new places once or twice a year.